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Privacy & Legal Info

Order Changes

We will be happy to help you change your order prior to delivery. If your product is to be delivered today, please call us at 508-366-1907 and have your order number ready. If your gift is en route or has already been delivered, however, we cannot change your order.

Substitutions

Substitutions may be necessary to guarantee your gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. If we need to substitute, we will contact you by phone and/or email to confirm you are aware of this change.

Refunds/Exchanges

We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days. If you are not satisfied with the freshness of your flowers or plant, please contact us within a 48 hour time period and we will replace your item or refund your money.

Non-Perishable Gifts

Specialty gifts may be substituted with another specialty gift of less or equal value. These gift items may be returned for any reason, for a full refund (within 10 days of receipt of the item) provided the items are returned in proper condition. Please note that we can refund delivery fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original delivery fee will not be refunded.

Privacy

What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

* To personalize your experience(your information helps us to better respond to your individual needs)

* To improve our web site
(we continually strive to improve our web site offerings based on the information and feedback we receive from you)

* To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

* To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

* To administer a contest, promotion, survey or other site feature

* To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our web site These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their My Account page.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our web site and not to information collected offline.

Your Consent
By using our site, you consent to the policies on this page..

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Contact form
50 East Main Street
Westborough, Ma 01581
info@theplantbazaarflorist.com